FREQUENTLY ASKED QUESTIONS
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Your Questions.
Everything about booking, transfers, vehicles and international service — clearly summarised.
50+
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8
Topic Areas
24/7
Available
20+
Years of Experience
★★★★★
5 Stars on Google
24/7
Available
100%
Fixed Rates
“
„We received great service from this company, right from the very first contact with Dominik through to the actual trip. Christian, our driver was excellent. He was on time, polite and drove very well. We were especially pleased that the company were able to rearrange the time of our return trip when our schedule changed at short notice. I recommend this company for your transport needs in and around Salzburg.“
5.0 stars on Google Business (40+ reviews)
„Business trip Vienna → Salzburg. Quiet ride, which I appreciated. Driver didn’t talk too much, very professional.“
— Paolo P.
„We travelled from Salzburg to Hallstatt with Peter. A very pleasant driver.“
— Dominik
„I recommend this company for your transport needs in and around Salzburg.“
— Tony Howard
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01
General & Booking
A chauffeur service offers a personalised experience with premium vehicles, bilingual drivers in suits and a focus on discretion, whereas taxis are primarily intended for basic transport without advance booking.
Booking is conveniently done via the online form, by e-mail or WhatsApp, and you receive immediate confirmation of your transfer.
Yes, our black car service is tailored specifically to the needs of business clients who value punctuality and a professional image.
We recommend booking at least 24 hours in advance, though we can also handle last-minute requests within one hour, subject to availability.
Absolutely. You can book our service by the hour or for the entire day to enjoy maximum flexibility with your appointments.
Yes, we offer 24/7 availability 365 days a year.
Yes, you will typically receive your chauffeur’s details and mobile number by e-mail or SMS 24 hours before departure.
Yes, your driver always awaits you with a personalised name sign at the agreed meeting point.
Changes are possible subject to availability. Please contact us as early as possible via our hotline.
Yes, we offer business accounts with monthly invoicing for companies.
02
Salzburg Airport Transfer & Arrivals
Your chauffeur will await you directly after baggage claim in the arrivals hall with a collection sign.
We use real-time flight tracking. Your chauffeur automatically adjusts the collection time to your actual landing, at no extra charge.
For commercial flights, 60 minutes of complimentary waiting time from landing is included.
Yes, the transfer between Munich Airport and Salzburg is one of our most frequently booked intercity routes.
Under normal conditions, the journey takes approximately 1 hour and 45 minutes for the roughly 143 km route.
Of course. Your chauffeur handles the loading of your luggage and accompanies you to the vehicle.
Yes, we offer long-distance transfers directly from Vienna to Salzburg or vice versa.
You can call your driver directly on the number provided or contact our 24/7 support hotline.
Yes, we collect guests directly at the gate or on the apron, provided local security regulations permit this.
For private jet arrivals, 30 minutes of waiting time from landing is typically included.
03
Intercity Transfers & Long-Distance Routes
We serve all European destinations, with Munich, Vienna, Prague, Venice, Zurich and Budapest being particularly frequent routes.
Yes, the journey to Prague takes approximately 4.5 hours and can be combined with sightseeing stops on request.
Yes, we collect you at your exact address and bring you directly to your destination without any changes.
Absolutely. Sightseeing stops (e.g. Melk Abbey or Hallstatt) can be flexibly integrated into your transfer.
Yes, our fixed prices include all motorway charges, vignettes and taxes.
You enjoy maximum privacy, no luggage hauling, flexible departure times and direct transport without any station transfers.
Yes, transalpine transfers to Italy are part of our regular offering for international travellers.
Up to 7 or 8 people can travel comfortably in our business vans.
Yes, still mineral water is complimentary on every journey.
04
Ski & Seasonal Transfers
Yes, Kitzbühel is one of our main destinations for winter guests. The journey takes approximately 1.5 hours.
Our minivans are specially equipped for the transport of bulky sports equipment at no extra charge.
Yes, our chauffeurs are trained for winter conditions in the mountains and the vehicles are equipped with the necessary winter equipment.
Yes, we offer regular shuttles to Zell am See for individuals and groups.
Yes, we provide certified child seats or booster seats free of charge on request.
05
Touren & Sightseeing
Yes, Hallstatt is a very popular destination. Our drivers know the best photo stops and routes.
Our drivers have excellent local knowledge and are happy to share historical facts and insider tips with you.
Yes, that is the advantage of a private tour — you set the pace and the stops.
Yes, we offer a special festival service with a standby option so that your driver is ready immediately after the performance.
06
Fleet & Quality
Our fleet consists primarily of current models of the Mercedes-Benz E-Class, S-Class, EQV and V-Class, as well as the BMW 7 Series.
To guarantee the highest safety and comfort, our vehicles are generally no more than 3 to 4 years old.
Yes, our drivers always wear a dark suit with shirt and tie.
Discretion is our highest priority. All drivers have signed non-disclosure agreements (NDAs).
Yes, all our vehicles are strictly non-smoking vehicles.
07
Business & Executive Travel
Yes, we specialise in complex roadshows. Your chauffeur remains flexibly by your side for the entire duration, transporting you punctually between meetings in Salzburg, Linz or Munich.
Absolutely. Our chauffeurs are trained in strict discretion and sign NDAs. The partition screen in selected vehicles guarantees additional privacy for confidential meetings.
Yes, for our corporate clients we offer detailed monthly invoices and credit lines to simplify accounting.
We plan every route the evening before, use real-time traffic data and always arrive 15 minutes ahead of the agreed time at the collection point.
Our drivers are experts in white-glove service, act with restraint, courtesy and command the protocols for dealing with senior executives.
All vehicles are equipped with USB-C, Lightning cables and in some cases 230V power sockets.
Yes, hourly bookings always include a chauffeur waiting immediately outside the building for your return.
08
International Focus
Yes, all our drivers are fluent in English and experienced in communicating with international guests from the US, UK, and beyond.
Your chauffeur monitors your flight and waits at the arrival hall with a personalized sign. We also send an SMS with the driver’s contact details before you land.
Yes, we accept all major international credit cards, including Amex, Visa, and Mastercard, through secure, PCI-compliant payment gateways.
This is one of our most frequent routes for overseas travelers. We provide door-to-door service from Munich Airport directly to your destination in Salzburg.
We track your flight in real-time. There are no extra charges for delays; your 60 minutes of complimentary waiting time starts only after the actual landing.
Yes, for safety and legal compliance, we provide age-appropriate child seats (ISOFIX) upon request for our international family travelers.
Yes, we specialize in cross-border transfers to Germany, Italy, Switzerland, and the Czech Republic.
For companies outside of Austria with a valid VAT ID, we can issue invoices according to the reverse-charge mechanism.
Our fleet includes extra-long Business Vans (Mercedes V-Class) specifically designed to accommodate large amounts of luggage.
We provide all-inclusive fixed rates. Gratuity, tolls, and taxes are already included in the quoted price to ensure full transparency.
09
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers and cash.
No, we guarantee transparent fixed prices. All charges are included in the quoted price.
As a general rule, cancellations up to 24 hours before departure are free of charge.
Yes, all our vehicles and services are comprehensively commercially insured in accordance with Austrian law.
Yes, we are a licensed company and all vehicles hold the legally required TX concession for commercial passenger transport.
Yes, every driver holds the Austrian passenger transport licence and is subject to regular official checks.
Our fleet is serviced more frequently than average at authorised dealerships (e.g. Mercedes-Benz) to guarantee maximum reliability.
Every vehicle is thoroughly cleaned and disinfected after each journey (sanitised vehicles).
10
Lifestyle & Specials
Yes, we bring you in style directly to the Großes Festspielhaus and collect you immediately after the performance.
Yes, we decorate the vehicles on request and ensure unforgettable transport on the most beautiful day of your life.
In designated vehicles, pets may be transported following prior notification.
Of course. Our chauffeurs escort you in the rain with large partner umbrellas to the entrance.
Yes, we have specially equipped vehicles for the comfortable transport of persons with reduced mobility.
With us, you book security, guaranteed availability, local expertise and a dedicated point of contact — far beyond what any app can offer.
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